Questions about Fellow Pros, answered

The best software for an appliance repair business is a purpose-built field-service platform that runs the whole job lifecycle — customers, scheduling, estimates, invoicing, and payments — rather than a generic tool bent to fit. Fellow Pros is built specifically for appliance repair shops and was created by someone who ran one, so its scheduling, price book, and Estimate → Job → Invoice workflow match how repair businesses actually operate.

Fellow Pros is an all-in-one field-service management platform (CRM) built specifically for appliance repair businesses. It pairs a back-office web app for owners and dispatchers with an installable mobile app for field technicians, covering customers, scheduling, estimates, invoicing, payments, inventory, and team management in one system.

Appliance repair businesses take card payments on-site by sending the customer a secure payment link on their estimate or invoice. Fellow Pros processes card payments through Stripe, supports partial and differential payments so you can collect a deposit and the balance across multiple payments, and generates a receipt for each payment.

Yes. Technicians can build and send estimates, generate invoices, take card payment on-site, and manage job materials directly from the Fellow Pros mobile app. The app installs like a native app on a phone and shows each technician their own agenda.

Yes. Fellow Pros has a drag-and-drop scheduling calendar with appointment durations, lets you assign a primary technician plus helpers to a single job, and supports reassigning or unscheduling jobs as plans change. Each shop can set a default appointment length.

Fellow Pros is offered on simple subscription tiers — Basic, Pro, and Ultra — where inventory and advanced features are included on the higher tiers. There is no per-feature nickel-and-diming. See the pricing page for current prices.

Yes, on higher plans. Fellow Pros tracks parts inventory using FIFO cost layers by storage location, keeps a transaction ledger of every in, out, adjustment, and move, and produces on-hand valuation reports. It also supports purchase orders and suppliers, and can turn job material demand into purchase orders.

Yes. Fellow Pros provides an embeddable lead form you can drop onto your own website. New submissions land directly in your lead pipeline, where you can convert a lead into a customer and a job.

Fellow Pros is built specifically for appliance repair — not a generic field-service tool adapted to fit. It was designed and dogfooded by someone who ran an appliance repair business, so the price book, scheduling, and Estimate → Job → Invoice workflow reflect how repair shops really work, at an independent-shop price without enterprise bloat.